Call Centres and hotlines

FAQ’s

• Do you have a question about the operation of companies in the Manufacturing or
  Global Business Services sectors?
  Please email lockdownenquiries@thedtic.gov.za
• Do you want to apply for an export permit?
  Please email exportpermits@thedtic.gov.za
• Do you want to apply for an import rebate?
  Please email importrebates@thedtic.gov.za
• Do you have a complaint about workers being forced to work without adequate Personal Protective Equipment?
  Please contact the Department of Employment and Labour
• Do you have a complaint about a business operating that is not an essential service?
  Please contact your nearest Police Station
• Do you have a question about traveling between Provinces, attendance of funerals?
  Visit http://www.cogta.gov.za

Schedule of Services

Framework for Sectors

• Draft Framework for Sectors – 25 April 2020

Support for Firms in Distress

• Economic Relief Measures during Covid-19
• Support for SMMEs in Distress
• Debt Relief Finance Scheme
• Business Growth/Resilience Facility

Presentations

• Joint Meeting Portfolio Committee – 1 May 2020
• SA’s Covid-19 epidemic: Trends & Next steps – 13 April 2020

Recommended Guidelines and Specifications

• Local Content Requirements in the Procurement of Personal Protective Equipment – 13 October 2020
• Fabric Face Masks – Recommended Guidelines – 5 October 2020
• FFP2 medical masks (N95) clarification, Standard & Local Manufacturers – 31 July 2020
• Face Shields and Goggles Recommended Guidelines, 30 June 2020
• Level 3 Guidelines – 28 May 2020
• Medical Gown South African Specifications – 20 May 2020

Regulations

• Disaster Management Act (57/2002): Extension of a National State of Disaster (Covid-19)  – 11 March 2021
• Disaster Management Act (57/2002): Amendment of Regulations issued in terms of Section 27  – 11 January 2021
  
• Essential Services Permit – Form 7
• Disaster Management Act, 2002: (Act No. 57 of 2002): Determination of Alert Levels and Hotspots – 3 December 2020
• Disaster Management Act, 2002: Amendment of Regulations Issued in Terms of Section 27(2) – 3 December 2020
• Disaster Management Act, 2002: Amendment of Regulations issued in terms of Section 27 (2) – 11 November 2020
• Disaster Management Act, 2002: Determination of Alert Level – 17 August 2020
• Disaster Management Act, 2002: Amendment of Regulations Issued in Terms of Section 27(2) – 12 July 2020
• Directions on Risk Adjusted Strategy for Tourism Facilities, Services and Products issued in terms of Regulation 4 (10) of the Regulations made under Section 27 (2) of the Act, Guidelines to Prevent and Combat the Spread of COVID-19 – 29 June 2020
• Amendment of Regulations issued in terms of Section 27 (2) – 25 June 2020
• Directions Regarding e-Commerce Sales during Alert Level 4 of the COVID-19 National State of Disaster – 14 May 2020
• Directions Regarding the Sale of Cars and Emergency Automobile Repairs
  during Alert Level 4 – 12 May 2020
• Directions Regarding e-Commerce Sales during Alert Level 4 of the COVID-19 National State of Disaster – 12 May 2020
• Lockdown Regulations Gazzette 43258 – 29 April 2020
• Amendment of Annexure B to the Regulations of Government Notice No. 318 – 20 April 2020
• Final Amended regulations to Government Gazette No. 43096 – 16 April 2020
• Directions Regarding Call Centers Providing Essential Services – 9 April 2020
• Regulations on Competition Tribunal Rules for Covid-19 Excessive Pricing Complaint Referrals – 3 April 2020
• Amendment No. R. 446 Amended Regulations 43168 – 1 April 2020
• COVID-19 Export Control Regulation – 27 March 2020
• Amendment No. R. 419 Amended Regulations 43168 – 26 March 2020
• Lockdown Regulations Gazzette 43148 – 25 March 2020
• Consumer and Customer Protection and National Disaster Management Regulations and Directions – 19 March 2020

Solidarity Fund and In-kind Donations Portal

• Do you wish to provide a financial contribution to South Africa’s response to Covid-19? Solidarity Fund
• Do you wish to provide a non-monetary contribution? In-kind donations portal

Public Transport Regulations

• Measures to Address, Prevent and Combat the Spread of Covid-19 in Railway Operations Government Gazette no 43373
• Measures to Prevent and Combat the Spread of Covid-19 In The Public Transport Services
  Amendment No. 436 amends Government Notice No. 412 – 31 March 2020
• Amendment No. 438 amends Government Notice No. 412 – 31 March 2020
• Measures to Prevent and Combat the Spread of Covid-19 In The Air Services

Bizportal

• Online Bizportal to Register Businesses that Provide Essential Goods and Service During the Lockdown Period
• Minister Patel Announces Essential Service Application Portal

Exemptions

• Expansion of the Scope of COVID-19 Block Exemption for the Health Care Sector, 2020 – 8 April 2020
• Block Exemption for the Health Sector, 2020
• Block Exemption for the Banking Sector, 2020
• Block Exemption for the Hotel Industry, 2020
• Block Exemption for the Retail Property Sector, 2020

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